This page is for people using the Cocoa mobile app. If you need help with your account, billing, or privacy, start here or email us.
Contact
SweetSpot Healthcare Supplies (Pty) Ltd, trading as Cocoa Health. Email [email protected] and we will get back to you.
Legal
Our Privacy Policy and Terms of Service apply to the Cocoa app and this website.
Delete your account
You can delete your Cocoa account from in-app controls where those are available, or by emailing [email protected] and asking us to delete your account and associated app data.
Uninstalling the app does not delete your account. When we process a deletion request, we remove account and app data we no longer need to provide the service. We may keep limited records as required by law or for legitimate business purposes such as accounting and security.
Deleting your Cocoa account does not cancel an Apple or Google subscription. Cancel that separately in your store account settings, as described below.
Subscriptions and refunds
Paid Cocoa features are billed by Apple or Google, not by Cocoa directly. Their payment terms, billing cycles, and refund rules apply. Subscriptions may auto-renew until you cancel in your Apple or Google account settings. Deleting the app or your Cocoa account does not cancel a store subscription.
- Apple. Request a refund through reportaproblem.apple.com. Manage or cancel a subscription in your Apple ID subscription settings.
- Google Play. Request a refund and manage subscriptions through Google Play subscriptions or Google Play’s refund help.
If you need help identifying a Cocoa purchase, email [email protected] with the email on your Cocoa account and where you subscribed (App Store or Google Play).